Terms of Conditions of Use

Welcome to Yourbathstore.com. This site is provided as a service to our customers subject to the following conditions. Please note that your use of this site constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may “bookmark” a particular portion of this site and thereby bypass this agreement, your use of this site still binds you to the Terms.

Shipping and Lead Times

Production and Shipping Lead Times

Please be advised that vanities are handcrafted and manufactured to order. Lead times may vary and are only estimates. Please do not arrange for an install until you have received all correct items from your order. Before assembly or installation, check to see that you have all of the components to your order. Your Bath Store will not be responsible for any contractor expenses and/or other fees incurred outside of your transaction with Your Bath Store. If multiple items are ordered at the same time, then Your Bath Store has the right to combine shipments together on the same date. In this circumstance customers should base their estimated lead time off of the vanity’s production time and not the other items production time.

For standard orders, items can take 14-21 business days to manufacture and may be shipped via UPS or USPS ground. Freight shipping may be used when an order exceeds the capacity of UPS or USPS. Once your items have been manufactured, it will ship via ground delivery service or freight shipping. If you require a production and or shipping method other than standard production and standard ground shipping service, please contact us within 24 hours of receipt of this order invoice to request expedited shipping. Shipping lead times are approximate and are not guaranteed.

LED Lit Glass manufacturing is estimated at:

Standard LED Glass: 2-3 weeks

Vanity manufacturing is estimated at:

Standard Vanities: 2-3 weeks

Custom vanities and LED Glass: Design & Drawing process varies by project, after approval by customer typical lead time is 2-4 weeks

If you are not satisfied with this lead time, please call us to discuss options for expedited lead times. For custom vanity sizes and styles, 2-4 week lead time may apply. For questions call Your Bath Store at (470) 985-3878.

Cancelled Orders

Please note that all sales orders placed will have until the close of the following business day to be cancelled with a 5% cancellation fee. This must be done over the phone (no other form of communication will be accepted). All orders cancelled after the following business day are subject to restocking fees.

30-Day Return/Exchange

If your product has a defect or needs to be exchanged you must do it within 30 days of receiving your order. No returns will be accepted after 30 days or if the product has been installed. To ensure you’ve received all the correct components, please plan the installation of your product within the first 30 days of receiving your order in case you need any exchanges or additional items for installation. Returns will be subject to a 25% restocking fee and exchanges will be subject to a 20% restocking fee. Custom orders are not returnable.

Online Orders

It is the consumer’s responsibility to understand what they are ordering when using the online system. Your Bath Store has provided many online photo resources and descriptions to help you during your order. Please read these descriptions carefully. If you are unsure about what your order will look like or what is included, please call Your Bath Store at (470) 985-3878 for help placing your order.

Shipping Methods

All free shipping will be shipped via ground shipping or freight shipping. Ground shipping/freight shipping will deliver your product to your door or to the “curb” for large items. It is the consumer’s responsibility to arrange for installation and delivery beyond the curb. Please do not schedule the installation for your item(s) until they have arrived.

Expedited shipping options may be available for an additional fee. Expedited shipping may be limited due to the weight of certain products. If you require expedited shipping please call Your Bath Store at (470) 985-3878 for more information.

Product Substitution

In the event that your specific product is no longer available, Your Bath Store reserves the right to substitute the part with a comparable product in quality, style and color.

Vanity Finishes and Wood Texture

The colors on our website represent an approximate color and we cannot guarantee the finish color. Due to screen limitations, colors seen here may not accurately reflect painted colors. Please order a sample in advance of ordering the item if you would like to see the actual color.

Limited 1 Year Warranty

All products come with a limited 1-year warranty that covers the functionality of our products. This warranty does not cover finishes, cosmetic discoloration, damage, improper installation or normal wear. We will replace any part that fails to function properly with the return of the failed product.

International Shipping

We currently do not offer international shipping.

Returns

Please adhere to the following return policy:

The following items may be returned for a refund:

  • Merchandise that has not been removed from its original packing.
  • Defective merchandise.
  • Merchandise that has not been installed.

A 15% restocking fee will be charged on all returned merchandise, unless defective.

We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.

Exceptions

  • Clearance items are not eligible for return unless defective. Please be aware that due to the nature of clearance sales, the item immediately falls under manufacturer warranty.
  • Returns can only be made within 30 days of receiving your product(s).
  • All returns must be over $15 in total value. Any return for less than this total amount may not be permitted.
  • Merchandise must have not been damaged in freight transit.
  • Custom cut or custom made products.

Some items Yourbathstore.com sells are not available in our web catalog but can be purchased over the phone. If you purchase a special order item by contacting or calling our toll-free number it may not be returnable or may be subject to a higher restocking fee. When you call, a sales associate will notify you of any applicable return charges. If defective, you may only exchange these items for the same product. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.

General

We can process returns and refunds only for items purchased from Yourbathstore.com or one of its affiliates. To receive a refund, all returned merchandise must be in resalable condition, free from scratches and defects.

If your product is defective, Yourbathstore.com has simplified the return process. We now offer pre-paid labels (PPLs) on all general returns just by setting up a return through the call center. The cost to ship the item back to us is deducted from the credit the customer receives once the item is returned.

You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.

Returns Via Mail

Follow the simple directions below to make your return by mail:

  • Contact our returns department by telephone or web interface to process your return and receive an RGA (return goods authorization) number. Once you have set up your return by phone you will be e-mailed an RGA number within 2 business days. Along with this return number you will receive a ship-to address where you must send your merchandise to. Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RGA number, your return could be subject to additional restocking fees.
  • Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
  • We recommend items be returned via UPS or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
  • You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.
  • Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from Yourbathstore.com are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.

We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via USPS.

To begin processing a return, please call us (470) 985-3878

Privacy

Please review our Security & Privacy Notice, which governs your visit, to understand our practices.

Electronic Communications

When you visit Yourbathstore.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio/video media, digital downloads, data compilations, and software, is the property of Yourbathstore.com. or its content suppliers and protected by United States and international copyright laws.

The compilation of all content on this site is the exclusive property of Yourbathstore.com and protected by U.S. and international copyright laws. All software used on this site is the property of Yourbathstore.com or its software suppliers and protected by United States and international copyright laws.

Trademarks

Yourbathstore.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Yourbathstore.com in the U.S. and/or other countries. Yourbathstore.com’s trademarks and trade dress may not be used in connection with any product or service that is not Yourbathstore.com’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Yourbathstore.com. All other trademarks not owned by Yourbathstore.com that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Yourbathstore.com.

License and Site Access

Yourbathstore.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Yourbathstore.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, image stripping, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Yourbathstore.com.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Yourbathstore.com and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Yourbathstore.com’s name or trademarks without the express written consent of Yourbathstore.com. You may not use any direct linking or source-calling of any media presented on this web site.

Any unauthorized use terminates the permission or license granted by Yourbathstore.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Yourbathstore.com so long as the link does not portray Yourbathstore.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Yourbathstore.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Minors

Yourbathstore.com does not sell products to children, but to adults who can purchase with a credit card or other certified payment method. If you are under 18, you may use Yourbathstore.com only with consent of a parent or guardian. Yourbathstore.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content

If you do post content or submit material, submit suggestions, ideas, comments, questions, or other information, the content must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable or consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of such content. Yourbathstore.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Yourbathstore.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Yourbathstore.com and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Yourbathstore.com for all claims resulting from content you supply. Yourbathstore.com has the right but not the obligation to monitor and edit or remove any activity or content. Yourbathstore.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from Yourbathstore.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set.

Despite our best efforts, a small number of the items in our catalog may be mispriced. In the event that an item is mispriced, Yourbathstore.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will be charged upon ordering and your order will be shipped within the time stated on the product specific page or mentioned under the “Shipping Policies” section of the website. If your order is unable to ship within 24 hours, we will hold your funds as a deposit on the goods until the product ships. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after payment received, we will issue a credit by the charged payment method for the amount of the charge.

Quantity Limits and Dealer Sales

Yourbathstore.com reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same the same payment account and also to orders that use the same billing and/or shipping address, or same email address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. Yourbathstore.com also reserves the right to prohibit sales to dealers. If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us through our Customer Service.

Product Descriptions

Yourbathstore.com attempts to be as accurate as possible. However, Yourbathstore.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition.

We have also made every effort to display as accurately as possible the colors and finishes of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color or finish will be accurate.

Disclaimer of Indian or Native American Origin or Manufacture

No product sold on this website is Indian produced, an Indian product, or the product of a particular Indian, Indian tribe, or Indian arts and crafts organization, resident in the United States or abroad.

Indemnification

You agree to defend, indemnify and hold Yourbathstore.com harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY YOURBATHSTORE.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOURBATHSTORE.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, YOURBATHSTORE.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, YOURBATHSTORE.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS WEB SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE YOURBATHSTORE.COM WEB SITE, THAT YOUR USE OF THE WEB SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.

Limitation of Liability

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL YOURBATHSTORE.COM EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF YOURBATHSTORE.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL YOURBATHSTORE.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Applicable Law

This Agreement shall be governed by and construed under California law as such law applies to agreements between California residents entered into and to be performed within California. Any action or proceeding arising out of or related to these Terms of Use or your use of this site must be brought in the state or federal courts of California.

Site Policies, Modification, and Severability

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to this web site. Yourbathstore.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Yourbathstore.com web site following any such change constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.

 

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